Shipping and Returns

G’day! You've reached the Shipping and Returns page. 

 

Domestic Shipping

Shipping costs are calculated as a flat rate of $9.95, with free shipping on orders over $100.

We ship in recyclable or compostable packaging via Australia Post. We ship standard post with tracking – this should be supplied to you when you order but, if not, please let us know so we can investigate it for you – it’s all very new for us.

If you accidentally supply the incorrect delivery address at check out and your parcel is returned to us, we will get in touch, but please be aware that the cost to redeliver will be worn by you.

We take no responsibility for lost or undelivered parcels once they have been shipped and tracking numbers issued. Unfortunately, any issues with delivery will need to be raised with Australia Post.

 

Returns

Every now and then things don’t go to plan and Returns Policies have to exist

If your Round Trip Gift Bag arrives damaged or is faulty [we do quality checks on all orders before they leave but, heck, we’re human], we'll happily refund you. Of course. Please notify us within 48 hours of receiving the product. Please consider that we take care to send these paper products but, at the end of the day, they are going to be passed around and re-used [well, that’s the plan], but we understand that if they arrive significantly ratty that it isn’t ideal. Please get in touch with us to work through it.  

If you change your mind, we accept returns but the shipping to return will be at your cost and must be returned within 14 days.

Return address:

27 Barrabui St

Bracken Ridge, QLD, 4017